[Resolved] Indigo Airlines — indigo airport staff

Manuj@03Sharma

from Kandra, Jharkhand

Address:

Dehradun, Uttarakhand

Dear sir / madam,

I am sorry to bring to your kind notice that i had to go bhubneswar from dehradun via delhi and i was booked your flight no. 6e-679/6e-6512 vide pnr no. Rewg5t.

I had reached dehradun airport counters at 11.50 am on 11th march-2018 along with my family after getting our bag security checked and all to catch the flight (6e-679) for 12.50 pm. But indigo staff didn't give the boarding pass and forced us to book a new ticket at high price rs. 27755/- for dehradun to bhubneswar. We were requesting them to allow us to travel with same flight but they didn't let me check-in.

Your ground staff was very rude; they harassed me and also misbehaved with my family at the airport. Finally i had to purchase a new ticket vide pnr - ah3s9k flight 6e-755 from dehradun to new delhi at high price rs. -15, 156/-. After booked a new ticket then only indigo staff allowed us to travel with next flight.

I am a frequent flyer of indigo airline but this was a really terrible and horrifying experience for me and i caused a lot of stress and mental pressure on me as i am a diabetic patient.

You are requested to kindly refund my money rs. -15156/- else i have to take a legal stand against your airline.

Awaiting your co - operative action

Thanking you

Manuj sharma
Mb-[protected]

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Apr 15, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2018

IndiGo Customer Care's response Hi Manoj,

We sincerely regret to hear about the inconvenience and would like to investigate the matter with our concerned team. Kindly bear the interim with us.

Regards,
IndiGo Team

Verified Support

Mar 15, 2018

IndiGo Customer Care's response Hi Manuj,

With reference to your post, we have investigated the matter and would like to summarize our findings for you.
You were booked to travel on flight 6E-679/6512 from Dehradun to Bhubaneswar which was scheduled to depart at 12:50 hours on 11th March 2018. As per our policy, check-in counter closes 45 minutes prior from scheduled departure time. As checked with CCTV footage, you have entered airport at 12:26 hours which is 24 minutes prior to the departure. Since our check-in counters were already closed for your flight, our staff was unable to accept you for the flight.
Our endeavor is to assist our valued passengers at all times, with an intention to help you reach your destination, our airport team offered to accommodate you on the next available flight, subject to payment of applicable charges, which were high due to limited seats. Therefore, it was suggested by our staff to make new booking. Please note in a connecting flight if a passenger is not boarded in the first leg then it is not permissible to board the second leg as well. In Addition, Our staff went beyond there call of duty and allowed you to board Delhi to Bhubaneswar flight. As always, we were happy to have provided assistance to you and would request your understanding in this regard.

We look forward to serving you on board again.

Regards,
IndiGo Team

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Comments

Aditya Sengupta

from Kolkata, West Bengal

I cancelled my wife's Flight ticket from Indigo Airlines for Kolkata to Mangalore, The Details are as below:
Name: SRABANI SENGUPTA
PNR No. CJQWUR
Flight No. 6E 875
Date: January 7, 2018
But the Cancellation amount has not yet been credited to my Credit Card Account
Please guide me how can I get the money back.

Regards,
Aditya Sengupta

IndiGo Customer Care's response, Mar 14, 2018

Verified Support

Hi Aditya,

As checked, the refund has been processed from our end towards the respective travel agency through which the booking was created. Hence, we would request you to get in touch with travel agency for further assistance.

Regards,
IndiGo Team