[Resolved] Indigo Airlines — indigo cancelled my booking before the deadline | |||
Hi. I booked flight from bangalore to mumbai and return yesterday, 25th jan 2018 for travel on 19th april 2018. I kept the booking on hold to pay later. As per website the deadline to pay is 6hrs or 72hrs before travel date which ever is earlier. But on 26th 13hrs i found the hold ticket is cancelled. This looks like cheating customer. Pl can you help to fix. Following is for your investigation. — Aekk7q [protected] hold 25jan18 13:04:21 (Utc) needs payment — Regds Suvendu mahapatra Mobile :- [protected] Email:- [protected]@yahoo.com. Sg Was this information helpful? | |||
Mar 16, 2018 Complaint marked as Resolved Verified Support Feb 13, 2018 IndiGo Customer Care's response Dear Sir/Ma’am, As checked, the hold booking was created through our customer care department and as per policy hold bookings from call centre are placed on hold for 24 Hours for a departure after 72 hours from time of booking only. As the payment was not made in the mentioned time period the booking was cancelled. Regards, Team IndiGo | |||
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Please check, and understand my complain point before responding something unrelated.
1. the booking was done on-line not through the call center
2. The booking was done on 25th Jan 18:00 hrs (for 19th April) but was cancelled by your team on 26th Jan 13:00 hrs
3. As per your stated policy it should be valid for me to pay at least on 26th Jan by 13:00 hrs which is very much within the stipulated deadline.
Please just do not repeat your policy again and again instead just think life a client and check why your team played this mischief. The real reason I can see is I wanted to avail the discount for republic day and someone from your team cancelled it to allot the same to favor some friend.
All facts are in your data base please investigate sincerely if your are really serious to fix such mischief.