[Resolved] Indigo Airlines — indigo denied to board the flight... taking advantage | |
Details of the issue: On 3/03/2018 i had to board the flight from delhi to mumbai at 10.25pm. Pnr no: b94kjv. Unfortunately i reported to the check in counter at 9.45 i had 40 mins time to board the flight but the officials said no. I have called and checked with indigo but they said since you have reported late you were not allowed as the counter closes 45 mins before the departure. It was an emergency and i had to reach to mumbai asap, but because of their ignorance and unhelpful behavior had cost me lot. Now they are arguing with their policy but i can see the policy violates some time. It was my hard income money and they simply took. Because of this, i missed an important meeting and your people refused to help us in any way. Since i did not have any other choice, i had to rebook the tickets in your next flight at 4.55 am with extra huge cost!!! Do you really pay any compensation to the passengers, if there is a delay in flight from indigo??? Time to think. Because if i can pay you 5k for 5 mint late then there should one law also to give compensation to passengers in flight delay.. I feel, now i am claiming the full refund with compensation. Due to this unhelping nature now a days many passengers are losing a lot. However, today’s experience has put me into situation where in i would think twice before selecting your carrier for flying again & also recommending our friends. Your urgent assistance would be greatly appreciated. Mob no - [protected] Thanking you, Sunny tyagi Was this information helpful? | |
May 5, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Apr 04, 2018 IndiGo Customer Care's response Hi Sunny, We understand you were unable to board flight 6E 155.Please note, check-in counters close 45 mins prior to the scheduled departure. As checked, you reported past the closure of counter for a flight scheduled to depart at 22:25 hrs. Our staff has no reason to deny boarding to passengers who report on-time. In fact, they try to accommodate passengers who report marginally late; however, as you had reported after the counter closure, our staff could not accept you. Further, our staff offered you re-accommodation in the next flight as a customer service gesture. We'd like to clarify that re-accommodation is not followed as a policy, but with the intention to help our customers reach their destination at the earliest. Further, We would like to assure you that we have shared your feedback with our Delhi airport manager to ensure that the concerned staff member is counseled to be extremely courteous, responsible and sensitive while assisting passengers at the airport. Please be rest assured that we try our best to assist our passengers in the best possible manner. Regards, IndiGo Team | |
Add a Comment | |
53%
Complaints
5608
Pending
14
Resolved
2885
View all 5608 IndiGo reviews & complaints
+91 12 4435 2500
Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
View all IndiGo contact information
Post your Comment