[Resolved] Indigo Airlines — indigo flight (6e-897) bangalore to patna (10th nov) | |
this is regarding flight (6e-897) bangalore to patna (10th nov). I would like to have answers for below situations, as this was not expected from indigo:- 1) this flight was suppose to land at 11am at patna airport but it has been routed to kolkata due to bad air traffic and pilot was not getting signal from patna airport. After this pilot tried again to land this flight at patna airport (In between 3pm-5pm). But, again it failed and second time they have been routed the flight to kolkata airport. At around 7pm, again they departed from kolkata and somehow landed at patna around 9pm (That too kolkata to patna is maximum 1 hour travel time). Also, at that time pilot was not getting parking space at patna airport. If patna airport is small and you people are not able to handle it then please don't increase the flights and create such situations. 2) for lunch, indigo was giving chips, biscuits and cashew nuts. As this was not sufficient during lunch hours, airlines was not ready to provide anything else part from this. Later on, after so much of heated discussion they were given sandwiches, noddles (That too not everyone received that). Why airlines can't provide proper food to the passengers in such situations. If food was not sufficient inside the plane then they could have easily sourced it from kolkata airport. 3) as you people are aware that in bihar only one airport is operational for public usages.in this flight many people were travelling to other cities from patna after landing. If you are landing the flight at night then where they are going to spent whole night. 4) many people have called taxis from different locations, and they have paid a lot of waiting charges due to this delay. Then, whom should i think responsible for all this situation. Was this information helpful? | |
Mar 31, 2018 Complaint marked as Resolved Verified Support Feb 27, 2018 IndiGo Customer Care's response Hi Ankita, We sincerely regret the inconvenience caused to you due to changes in the flight time. We know that changes in flight time aren’t a pleasing experience and we do understand the importance of maintaining our flight schedules and assure you best of our efforts to eliminate and minimize the causes of changes. However, our operations depend upon circumstances beyond our control due to which flight schedule changes. In addition, at IndiGo all our pilots undergo rigorous training and go through periodic proficiency checks. At no point of time was your or your fellow passenger's safety is compromised. Safety is our utmost priority. However, we believe that this could have been handled in a better manner. Therefore, we have noted your feedback & shall be looked into internally. We endeavor to serve our customers in the best possible manner to exceed their expectations, regrettably, we could not live up to your expectations this time. Allow us an opportunity to serve you better on your next travel. Regards, IndiGo Team | |
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