Indigo Airlines — Indigo flights

Address:	Bangalore, Karnataka
Website:	www.goindigo.in

Hi, I am writing to let you know that i had a very bad experience with Indigo airlines today! I had my relatives visit me and i choose to book flight with Indigo keeping in mind the kind of good experience i had earlier . However, my expectation was all shattered today. I am not sure if writing to you would make a difference but i wanted to ensure that you are aware as how little things affect customer. I had a booking for today`s flight with PNR# UYS9VW for 2 passangers 1. Chandan Chetteri 2. Siddharth Rai It was the first time were travelling in flight so i booked them indigo flights. The flight was to depart was Bangalore to bagdogra. Due to weather condition the flight from kolkata was cancelled. I do understand that this was something that Indigo could not control but there was lot of things that could have been better. Firstly no proper communication was done! all that they knew was the flight was cancelled. It was a stopover to Kolkata so they knew no one and was totally new to the city. But no ground staff helped them. All that they kept saying was that no flight will take over. They asked as what next and the response was please find alternative way as even the next day flight was full. Now, if we do last minute booking, Indigo ensures that we pay a good amount but if it is last minute cancellation then Indigo does nothing to help the customer. I would have understood if they were boarding the flight from Kolkata itself but no..it was via flight. They had no where to go and had limited amount of money to even get to any hotels. In such scenario whom are we to seek for help! In fact without even seeking help, indigo should be concerned for the passengers and help them. I called customer care and they told me that they cannot do anything and to connect to ground staff. if no one is ready even to provide pointers whom do we reach out to? Lastly, i had to seek help from public forum so that they get some place to stay and take next day travel. Even when we requested to send them back to bangalore, they refused! Now, after so much of hassle and stress that we had to go through, i need to know what action is it that you are planning to take? And why is it that you will not refund me the entire journey fare? half journey was of no use to us. In fact this only make us more helpless as the city that you left us without help us total stranger. I do not know your policies but i would want proper response and entire fare refund form you. I hope that you understand what difficulties we had to go through because of one cancellation and all that i am asking is what i have given you. Regards, Dawa Lama