[Resolved] Indigo Airlines — indigo guys have broken my bag lock

Saranya1802

from Hyderabad, Telangana

Address:

Hyderabad, Telangana

Inspite of marking my check in bag as fragile indigo guys have damage my check in bag. The lock of the checkin bag has been damaged / broken. I need this to be replaced as this is not the kind of service i expected from indigo. Please reach out to me on saranya. [protected]@yahoo.com
[protected]
This is the worse kind of service i have received indigo in managing to damaging a lock of a fragile marked checkin bag

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Aug 3, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jul 03, 2018

IndiGo Customer Care's response Hi Saranya,

We regret to hear about the experience. As checked, our customer care team has assisted you in regards to the raised concern. Also, we have shared your feedback with the concerned department for further review and to ensure baggage delivery as per the standard practices.

Regards,
IndiGo Team