Dear Indigo Airline Customer Service,
Flight 10th March - Bom-DXB
I am writing this email to express my disappointment and frustration regarding the experience I had during my recent flight with Indigo Airline. I encountered a number of issues that I believe require your immediate attention and resolution.
Firstly, I would like to bring to your attention the harassment I faced regarding the luggage. My cabin baggage and laptop bag were weighed together, and I was demanded to pay for the excess weight of 9kgs. This was an unnecessary and unfair charge as I had carefully followed the guidelines provided by the airline regarding cabin baggage weight and size. This not only caused me financial inconvenience but also disrupted my travel plans. (it was very cheap move by airlines to weighing the laptop, which is normal weight of 5 to 6 Kg.)
Secondly, I faced a significant inconvenience during the check-in process at Mumbai Airport. I had to spend over 1.30 minutes in the queue for the boarding pass, which caused me significant stress and anxiety, especially as I was running late for my flight. This delay was unacceptable, and it negatively impacted my overall experience with Indigo Airline.
Furthermore, I was highly dissatisfied with the food served during the flight. The meal served was a ready-to-eat meal that required adding hot water, and the quality and taste of the food were substandard. This was highly disappointing, and I would like to request that the airline improve the quality of the food served to customers during the flight.
I would like to request a thorough investigation into these issues and an appropriate resolution for the inconvenience caused. Additionally, I would appreciate it if your staff could be reminded of the importance of treating customers with respect and providing assistance in a timely and efficient manner.
I look forward to a prompt response to this email and a confirmation of the actions taken by Indigo Airline to address these issues.
Sincerely,
Rajesh Thorwe
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We truly regret to read about your experience and would like to look into this further. May we request you to share your PNR details with us using the link https://bit.ly/3D02rN6 so we may raise this further with our concerned team and offer assistance in the best possible manner.
Looking forward to hearing from you.
Regards,
Team IndiGo