[Resolved]  Indigo Airlines — indigo staff broke my suitcase lock

Address:Gurusaday road, Ballygunge, 700019

My suitcase had chain and lock. Indigo ground staff at madurai airport has broken the lock and chain both and had attached their blue string to lock it. This is highly unacceptable. Its so risky. I had my valuable stuff in it. And i am highly disappointed. I want a solution to this asap. Cannot accept this from indigo.
The suitcase was in a good condition, but now they have broken the chain and the lock is missing. How will i travel now further. It isn't in operating condition at all.
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Jul 4, 2019
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
May 29, 2019
IndiGo Customer Care's response
Hi Sir/Ma'am,

We regret the inconvenience caused. Our endeavour is to deliver the items in the same condition as we receive it, however, please confirm if the same was reported at the arrivals. If yes, please share the PIR copy along with the PNR via private message, certainly, we'll take the immediate action.

Regards,
Team IndiGo
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