Indigo Airlines — Indigo staff misguide the passengers

Address:	New Delhi, Delhi, 121001
Website:	Indigo airlines

14th november I travel 6E 21 from Delhi to Dubai, First i called Ms Nisha ( Delhi Airport ) through GMR helpdesk that can i carry my .5kg box (box contain Hand made Desi ghee ) at 3.21 pm IST, our conversation will went for 3 minutes, so during our conversation
of 3 minutes Ms Nisha said me that if you have a hand baggage, then we will allow to go your hand bag in checkin ( Luggage bag ), because Single box is not possible to check in (Accepted ), At Your staff ( Ms Nisha ) wording I purchased a new Hand bag at
Delhi Airport worth Rs 2500 INR. So After, when i purchase my bag, I again call Ms Nisha 4 times, but she did not accept any of my call, calling details timings mention here for your reference,

call 3.21 pm, (Status- conversation of 3 minutes that i mention above.)

1st call 3.37 pm, (Status not pick my call.)

2nd call 3.38 pm, (Status not pick my call.)

3rd call 3.38 pm, (Status Cut my call.)

4th call 3.39 pm, (Status Cut my call.)

So my first concern is that i have tried to call 5 times to your staff ( Ms Nisha) to resolve my query but they are so much busy they have accept my call only 1 time.

So again i went to GMR helpdesk to register a complaint from gate no.( 8B.)

So Again 1 of your staff Mr Rahul is standing there at GMR helpdesk, i again request him that can i carry my Box of Oil with my checkin and luggage bag, he straight away asking me that its not allowed at any cost ( accepted .)

Then again i called Mr Sandeep Through GMR Helpdesk, i again request him that can i carry my .5kg of OIL box with me, they again said that its not acceptable at any cost ( Accepted )

Again just for my confirmation i also called your helpline number its [protected] at 4.27 pm IST, there i had a word with Mr Ashish for 3 minutes, Again i asked that can i carry my OIL box with me, they simply said to me its been not allowed to carry
OIL box in hand baggage as well as luggage baggage

Then why your staff Ms Nisha said to me if you have a hand bag then we will allow your OIL box to carry in your hand bag which will go to Luggage Checkin, After your staff wording i purchased a new bag from delhi Airport worth Rs 2500 INR.

So my hand bag purchased of INR 2500 is all wasted.

I have only concern that please ask your staff not to misguide the passengers,

Specially i want to point out the name Ms Nisha Wordings, so its a humble request

INDIGO STAFF IS SO MUCH BUSY THEY EVEN DONT PICK CALL OF PASSENGERS, , thats the bad services of indigo

Thank
Amitesh