[Resolved]  Indigo Airlines — Insensitive Behaviour

Address:

Pune, Maharashtra

Dear Team, I travelled with booking reference W37HYL on a round trip Mumbai to Lucknow. Flight Number 6E 184, Mumbai to Lucknow. This was my trip from Mumbai to Lucknow dated 12 Jul, 2014. Flight halted at Delhi Airport for around an hour. During halt I went to attend washroom and I have been told that cleaning is in progress also the washroom tab lights were red then, I stayed back and waited till lights turned green. I entered into the loo seeing green light now also Air hostess sitting around passed an smile. After 15 seconds door was knocked once and within another 30 seconds it has been knocked 5 times. I have also heard Air Hostess who passed me smile "knock karo door". I came out and I asked that why the door was knocked many times within 1 min. She replied that washroom was not clean. Now below is my concern 1. Why the washroom tab lights were turned green when it was not clean. 2. I was wondered and felt highly uncomfortable by the behaviour of IngiGo crew member as she knew that I have just entered the washroom and she asked to knock the door many a times. Flight Number 6E 185, Lucknow to Mumbai This was my return trip from Lucknow to Mumbai dated 15 Jul, 2014. I came to Mumbai Airport and as per announcement my luggage was supposed to come at belt number 4, I went there and waited patiently finally when I did not receive my luggage I went to IndiGo Counter to enquire the same, staff there told me to wait for a while and after 7-8 mins they told me to go to the same belt number to receive my luggage, I went to the belt and I received my luggage but that to be totally wet. I came to the counter, I thanked them as I received my luggage also asked why is it wet? They told that due to heavy rain sometimes it happens. As per I have noticed none of luggage on belt number 4 was wet, so there was some carelessness during transfer of luggage from flight to the belt. Waiting for your co-operative response. Regards, Abhishek [protected]