[Resolved] Indigo Airlines — intentionally cheating customers not to board flight 6e504 on 16-nov-18

[email protected]

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 302005

Dear sir/ madam,
My wife ragini singh was travelling from mumbai to jaipur on 16-nov-2018 at 5:05 pm. After check-in around 3 to 3:30 pm she was waiting in the queue for boarding the flight along with other passenger but many passengers were clue-less as there was no clear announcement/ instruction for boarding and they kept waiting. Around 5:00 pm i got a call from your person that they have been waiting for ragini singh as she is the only passenger left for boarding as booking was done by me and my number was there. I called my wife immediately and she told she is very much there only and immediately approached that person who called me.
Then he told that now she can not board the flight as it has already left and she will have to pay more for boarding next flight.
She had to pay rs. 1000/- in order to board next flight. There were many passengers who suffered similarly this shows that this was not probmes from passengers side (Ragini singh) but from the airlines (Indigo).
This created trouble, loss of time and money both.
Also, indigo person dylan david (Mobile number:[protected] blocked my mobile number so that i could not contact him. This clearly shown intentional cheating.
I therefore, request you to kindly look into it.

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Dec 19, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2018

IndiGo Customer Care's response Hi,

We are sorry for the experience. Please be informed that boarding gate closes 25 mins prior to the scheduled departure time. Further, Mumbai airport is a silent airport, hence we are not allowed to do the announcement and flight information displays were updated about the timings. As a procedure, we do not call up passengers upon their contact number. However, our team went beyond their prescribed call of duty and contacted you on the registered mobile number. Since our boarding gate was already closed at the time of reporting, our staff was unable to accept the passenger for the same flight.

Our endeavour is to assist our valued passengers at all times, therefore with an intention to help passenger to reach the destination, our airport team offered to accommodate on the next available flight subject to payment of applicable charges, which were accepted by the passenger. We request for your understanding in this regard.

Regards,
IndiGo Team