[Resolved] Indigo Airlines — items stolen from checked in baggage

Kaschat

from Kolkata, West Bengal

Address:	560097
Website:	Indigo airlines

This is regarding my travel on 10th october 2018 from bengaluru to kolkata by flight 6e-344. The pnr is plnqse. After reaching my home in kolkata, i realized that the lock for one of my checked in baggage was missing and 2 airtight plastic containers comprising of some expensive items, including important children's medications were missing. When baggage locks are broken for checking purpose, as per rules, a note is left inside informing the passenger and no items are to be removed without letting the passenger know.in this case, no such note was left and 2 crucial items were quietly stolen from the checked in bag. The items i lost (Including the boxes) were extremely expensive and the medications (7-8 new bottles/ tubes) that were present in the box were for urgent requirement for my 2 year old toddler. When i had to give the medicine to him, i realized that it is missing from my baggage.
I also tried calling customer care for mishandled baggage complaint several times but no one responded. Disgusting behavior by airline and airport authority. If i don't get back my items or receive proper compensation, i will ensure that this dark side of the airline and airport staff is exposed to customers through all possible channels

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Nov 16, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Oct 16, 2018

IndiGo Customer Care's response Hi,

With reference to your post, we sincerely regret the inconvenience caused to you in this regard. Our endeavour has always been to deliver bag at the destination in a good condition. We are therefore concerned to note your comments about the baggage services.

Further, as per our conditions of carriage, a customer who leaves the baggage delivery area without reporting a bag as missing or damaged to an IndiGo representative will be deemed to have received his/her bag correctly and in good condition. As there was no complaint raised on arrival regarding the same, we would not be in a position to initiate any repair or compensation process.

Nevertheless, we have shared your experience as a feedback with the concerned airport teams for further review and to ensure baggage delivery as per the standard practices.

Regards,
IndiGo Team