[Resolved] Indigo Airlines — itinerary change without the consent of customer.

salamkollam

Address:

691583

I booked a ticket with Indigo Airlines from Trivandrum to Pune and back via booking reference "ODL5HP" obn 19 December 2018.

when I reached the Pune Airport for Return Journey, the counter staff changed my itinerary to Kochi instead of Trivandrum. I was in a very bad situation and forced to accept the itinerary as i have to travel the same date.
This change was done without the consent of me and it was a nightmare for me to travel from Kochi to Trivandrum and the Airline didn't provided any travel assistance from kochi to Trivandrum.

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Feb 23, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jan 07, 2019

IndiGo Customer Care's response Hi Salam Ali,

This is not the experience we want our customers to have. We wish to check this at our end. We shall get back soon.

Regards,
Team IndiGo

Verified Support

Jan 10, 2019

IndiGo Customer Care's response Hi Salam Ali,

We are sorry to know about your experience. As per our records, your flight 6E 302 from Pune to Chennai was delayed due to air traffic congestion due to which you may miss the connecting flight 6E 706 from Chennai to Thiruvananthapuram. Since it was the last flight and understanding the urgency of reaching the destination on the same day. Our staff has accommodated you in Chennai to Kochi flight, which was travelled by you.
Also, we would like to state that our operations dependent on various factors such as runway availability, air traffic congestion etc. which are beyond our control and determine our on-time performance. Please be rest assured that we always remain committed to assist our passengers in the best possible manner.

Regards,
Team IndiGo