[Resolved] Indigo Airlines — journey | |
I had booked indigo, s flite from delhi airport on november 15th. I had taken 0530 am in the morning line for the bording pass. My flite was 0650 morning. Tell me till your check time end it was gone, while the time was 0605. I was not allowed to go on the flight. There was less then 30 passenger buses which were missed in the flight. And in the second flight ticket were given with more rupees. This is very bad. It does not fill anybody's stomach. Anyone who makes a mistake is also wrong with him. My ticket was from delhi to agartala. But i made a reservation guwahati from delhi. And how much did i out of here. I know. My pnr yijt5a. I will not ask anyone to travel in indigo ahead. Was this information helpful? | |
Dec 21, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Nov 20, 2018 IndiGo Customer Care's response Hi, We are sorry for the inconvenience caused. As per our policy, check-in counter closes 45 mins prior to the scheduled departure time. Our staff has no reason to deny boarding to passengers who report on-time. In fact, they try to accommodate passengers who report marginally late. As checked, you reported at 0616 hrs to our counter for the flight scheduled to depart at 0650hr. Since our check-in counter was closed, our staff was unable to accept you for the same flight. Further, our endeavour is to assist our valued passengers at all times, therefore with an intention to help you reach the destination, our airport team offered you to accommodate on the next available flight subject to payment of applicable charges, which were accepted by you. We hope that this clarifies. Regards, IndiGo Team | |
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