[Resolved]  Indigo Airlines — Lady on Indigo Boarding Pass counter(Bangalore) didn't give boarding pass

Address:

Bangalore, Karnataka

Dear Sir/Madam, We had booked 7.55 pm indigo flight from Bangalore to Pune on 4th May 2015. The indigo flight was departed at 8.02 pm from Bangalore. We reached the Bangalore airport 30 mins before the actual time(7.55 pm) and also we didn't have any luggage for screening but still the lady on Indigo Boarding Pass counter(Bangalore) didn't give boarding pass. I requested the lady for the boarding pass for 4 to 5 times and also told her that we have very small children's(1 child 2.5 year old and 1 infant 1.5 year old) with us but she was not listening. Also, when I was talking to her she was not looking at me and was doing something on the Computer. The lady was very rude. The next indigo plane from Bangalore to Pune was at 5.40 am in the morning on next day. Since, other flight companies allow passengers to board the flight 30 mins before the actual time then why indigo flight company not allowing 30 mins before and need 45 minutes time before the actual time. Also, we didn't have any luggage so we could have boarded the flight but because of that rude lady we didn't board the flight. Actually, we had booking for 6 family members(4 adults, 1 child, 1 infant) and paid 30000 Rs amount for the booking and now I got only 1955 Rs as refund money. This was very frustrating experience from the Indigo flight company!!! Next time, I will think before booking indigo plane ticket for the travelling.