[Resolved] Indigo Airlines — late reporting

sanjeev29sharma

from Bareilly, Uttar Pradesh

Address:

Chandigarh, Punjab, 160030

I was to travel from hyderabad to delhi and onward to chandigarh. I reported for check in at 0700hr instead of 0645hrs. However i was not allowed to board rhe plane. For the sake of 10-15 minute i had to spend 40000. I am a frequent flyer of indigo. I pleaded to the staff to request their heigher ups to allow me. The treatment given by indigo is not good. I have now decided not to fly with indigo.

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Apr 6, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Mar 06, 2018

IndiGo Customer Care's response Hi Sanjeev,

We understand that you were unable to board flight from Hyderabad to Delhi. As checked, late reporting was the only reason, our staff denied you to board the flight. As you may aware, check-in counter closes 25 mins prior to the scheduled departure. Also, we strongly advise our passengers to reach the airport 2 hrs prior to the scheduled departure to avoid any last min hassle. We request for your understanding in this regard.

Regards,
IndiGo Team

Verified Support

Mar 06, 2018

IndiGo Customer Care's response Hi Sanjeev,

We understand that you were unable to board flight from Hyderabad to Delhi. As checked, late reporting was the only reason, our staff denied you to board the flight. As you may aware, check-in counter closes 45 mins prior to the scheduled departure. Also, we strongly advise our passengers to reach the airport 2 hrs prior to the scheduled departure to avoid any last min hassle. We request for your understanding in this regard.

Regards,
IndiGo Team

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Comments

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from Gurgaon, Haryana

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Pinkukumari Rosy

from Mumbai, Maharashtra

Sir I cancelled my indigo tickets but refund amount did not came in my account journey date is 28feb 2018 my pnr UFN9PT I called customer care so many times kindly refund my money I go to the bank so many times and called to indigo customer service but no body help me

IndiGo Customer Care's response, Mar 9, 2018

Verified Support

Hi,

With reference to your raised concern, we would like to inform you that PNR- UFN9PT stands canceled and full refund of INR 6, 288 has been processed on 13th February 2018 with bank reference number-667543. Please get in touch with our respective bank for further assistance.

Regards,
IndiGo Team