[Resolved] Indigo Airlines — liquor bottle damage in checked in baggage which was tagged fragile | |||
Today I traveled from Delhi to Indore flight no 6E 733. I had one Johny Walker whiskey sealed bottle with me. When I checked in I told this to your employee and he put fragile sticker on bag. When I received my bag from fragile counter on Indore airport, bottle was broken and whiskey was spilled all over the bag and soaked important papers and clothes. I wanted to register a complaint, Mr Ankur Verma of your airlines told me he will register my complaint. I am really very upset because after taking all due precautions on my side, I could loose rare collection of whiskey which I was carrying for my personal bar. I would request you give me proper compensation for the loss incurred. Also I need acknowledgement of this complaint Was this information helpful? | |||
Jul 29, 2019 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Jun 24, 2019 IndiGo Customer Care's response Hi Sandeep, While we know how troublesome it may have been for you, one of our representatives from the customer relations team is in touch with you and have tried multiple times to connect. Please share a convenient time so we may address the concern. Regards, Team IndiGo | |||
 2 Comments | |||
Comments
They called me from indigo airline head office, and aske me to pay 2500 for regi..
6200 for CRP form, then 30, 000 for job security. And after all, they send HR training letter. And aske me 40, 000 rupees. Always asking for money only.. Tell me an idea to refund my money back.
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6200 for CRP form, then 30, 000 for job security. And after all, they send HR training letter. And aske me 40, 000 rupees. Always asking for money only.. Tell me an idea to refund my money back.
IndiGo Customer Care's response, Jun 25, 2019
Verified Support
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We are sorry about your bag. Please confirm if the damage was reported to our staff at the airport?
Regards,
Team IndiGo