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Indigo Airlines — Lost Baggage

My FIL travelled from Bangalore to Jabalpur via Indigo. It was a connecting flight with a halt at Hyderabad. When they reached Jabalpur their luggage bag was missing. Its been two days and they have still not got their luggage. he is an elderly person and my MIL is suffering from cancer. all their medications are in the bag and staff is asking them for a picture of their suitcase. Who keeps photo of their suitcase ?
Flight Number - 6E 7307
PNR - VTTKXD
Seat - 8F
Date of Travel - 23rd May 23
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Comments

Dear Sir,

We truly regret to note this recent experience and are looking into this. We will share an update with you in the next 24 hours.

Your on-going patience during this interim is highly appreciated.

Regards,
Team IndiGo
Reply
Dear Sir,

We believe the bag has been received. We once again regret the inconvenience and truly hope to serve you better on your next trip.

Regards,
Team IndiGo
Reply

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