Indigo Airlines — Lost baggage - harassment - lies

Address:	Chennai, Tamil Nadu, 600031
Website:	indigoairlines.in

I am Pooja Jagushte from Bengaluru. At a time when all those in authority and at the helm of affairs are talking anout taking the nation to the next level of advancement, I am pained to report that I have had a very bad experience at the hands o[censored]ntrained and highly irresponsible staff of a very leading airlines, Indigo.
Along with my 6 month old daughter I took Indigo flight no 277 from Bengaluru to Chennai at 19:20pm and reaching at 20:20pm. At the baggage claim point, after waiting for over 30 mins, when my bag did not arrive I enquired with the helper staff. I was told that bag has got stuck up in the conveyer belt. After waiting for 20 more mins I was further told that it will be retrieved from the belt and handed over. This went on for another one hour and as is expected, my tiny little daughter was becoming terribly restless. I requested the Indigo staff to allow to leave my little baby with my parents who were waiting outside as she wouldn't stop crying. They said I wont be allowed inside again if I walk out the main door.There was no sign of any regret or remorse from the indigo staff whatsoever. I was not even offered a seat.
After almost requesting them for more than hour to just tell me what the real problem is, to just tell me the truth, they did not budge. I even went to the extent to telling them that I will come by the next day to pickup my luggage if they confirm that it has arrived. It was then that I was told that my bag was not unloaded at Chennai and had gone over to Kolkata on the onward flight. Mr. Nishant, Indigo airport staff informed me that they will arrange to have the bag delivered at my Chennai address by 10am int he morning.
My apathy continues since 2 in the afternoon. Ms. Nitya, another staff of Indigo staff has been informing me that the bag will reach us within 30 mins. Even at 5 in the evening they gave me the same story that the bag is on its way. I was literally begging for my bag to be delivered at the earliest and they confirmed that it has been put on priority. At 6 in the evening I was told the vehicle has a punctured tyre and because of the heavy rains here there is a delay. (I stay 20 mins away from the airport). Upon insisting that we would like to talk to the cab driver who is bringing the bag, they reluctantly gave the number. The driver when contacted at 6pm says that he is leaving just now from the airport (6:20pm).
Mistakes can happen, we all are only human; what irks me up is the fact that no one, not any one from Indigo airlines has the basic courtesy to even offer a sorry or an apology for their mistake. No one called to enquire whether we have received the bag at alll, not to speak about the care-a-damn attitude they showed each time we made a call to enquire.
May I ask, is this how we are preparing to launch onto the bandwagon of developed countries? Machinery failure can happen and it can be repaired too but how can we repair this care-two-hoots attitude! We can insist on "make-in-india" but can we really succeed with this very low profile and utterly irresponsible behaviour we show towards others problems! I love my country too much to be able to spare such people and let them go off easily. Least to say, Shame on you Indigo!

Just for your information i received my bag at 6:40pm ("On priority"in the evening!