Indigo Airlines — Lost Baggage PNR: FMLN4M Flight# 6E6357

Address:

Gurugram, Unnao, Uttar Pradesh

Hi,

My baggage has been missing for almost 3 weeks now. We were a group of 13 people traveling from Port Blair to Hyderabad with a Layover of 3hr in Bengaluru. We checked-in all our baggage in Port Blair and boarded both the Port Blair and Bengaluru flight and reached Hyderabad. To my surprise I did not find one of my Baggage and I informed the Indigo Team. I was told that it is missing and officials said it was in Bengaluru because it was missing the Tag and the Bengaluru team did not transfer the Baggage. After continuous follow -up with the CR team I was told it is reaching Hyderabad by 6E 6923 on 28th Nov and I informed the same to ground staff team and they said they will deliver the baggage as soon as they receive. Next day When I followed with Ground staff in Hyderabad to my surprise they said it never arrived and I Am still waiting for my luggage.
They tried to compensate me with not even 10 percent of what I had in my Bag. I have never accepted the compensation but they still sent me a voucher which is just a penny for my lost valuables in the luggage.

This is the Peer Negligence of Ground staff and Customer relations Team who are least interested to help a passenger who is going through all the stress and pain just because he chose Indigo to travel.

None of the staff is even bothered to understand the pain of the customer and resolve the issue. I'm suffering for NO FAULT of mine and the staff who did this don't even know the issues/pain customers go through. Really disappointed with the careless attitude of the ground staff. The call center team doesn't have any kind o[censored]pdate and they are clueless about my baggage.