[Resolved] Indigo Airlines — lost luggage on 23rd march 2019 , flight 6e11 delhi-istanbul | |
Dear Indigo, on 23Rd March, I took an awful flight, unfortunately very delayed, from Delhi to Istanbul ; My PNR number is SDU7JC . Eventhough I insisted at boarding in Delhi, that I had a short 2 hours only connecting flight in Istanbul, the ground staff insisted that I register my cabin size luggage due to its 13kg weight) . Not having my luggage in Istanbul on 23rd march evening, I made a phone call to Indigo hot line in India to register my lost luggage claim, then had to quickly hop on the connecting flight to Athens, and had no time to register the claim with the ground staff in Istanbul . And anyway, there was nobody attending the Indigo transfer desk at Istanbul at the time ! Now, after repeated phone calls, informing me to wait, that Indigo is trying to locate my luggage along the past few weeks, I still have no news, no proposal, nothing but indifference from Indigo . Will someone care about a regular customer, or just continue ignoring ? Bruno Dercle, Gurgaon, Haryana Was this information helpful? | |
Jun 11, 2019 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support May 08, 2019 IndiGo Customer Care's response Hi, We understand your concern. Please be assured that one of our representatives will contact you soon. Regards, Team IndiGo Verified Support May 11, 2019 IndiGo Customer Care's response Hi, We tried calling you multiple times, however, couldn't connect. Further, our Customer Care team is working on the case and shall contact you again. Regards, Team IndiGo | |
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