[Resolved]  Indigo Airlines — lost luggage on 23rd march 2019 , flight 6e11 delhi-istanbul

Dear Indigo, on 23Rd March, I took an awful flight, unfortunately very delayed, from Delhi to Istanbul ; My PNR number is SDU7JC .
Eventhough I insisted at boarding in Delhi, that I had a short 2 hours only connecting flight in Istanbul, the ground staff insisted that I register my cabin size luggage due to its 13kg weight) .
Not having my luggage in Istanbul on 23rd march evening, I made a phone call to Indigo hot line in India to register my lost luggage claim, then had to quickly hop on the connecting flight to Athens, and had no time to register the claim with the ground staff in Istanbul . And anyway, there was nobody attending the Indigo transfer desk at Istanbul at the time !
Now, after repeated phone calls, informing me to wait, that Indigo is trying to locate my luggage along the past few weeks, I still have no news, no proposal, nothing but indifference from Indigo .
Will someone care about a regular customer, or just continue ignoring ?
Bruno Dercle, Gurgaon, Haryana
Was this information helpful?
No (0)
Yes (0)
Jun 11, 2019
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
May 08, 2019
IndiGo Customer Care's response
Hi,

We understand your concern. Please be assured that one of our representatives will contact you soon.

Regards,
Team IndiGo
Verified Support
May 11, 2019
IndiGo Customer Care's response
Hi,

We tried calling you multiple times, however, couldn't connect. Further, our Customer Care team is working on the case and shall contact you again.

Regards,
Team IndiGo
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    IndiGo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    5608
    Pending
    14
    Resolved
    2885
    IndiGo Phone
    +91 12 4435 2500
    IndiGo Address
    Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
    View all IndiGo contact information