[Resolved]  Indigo Airlines — lost money amounting to rs 9000/- from my handbag

I, Subramaniam Lakshmi, aged 80 years, was travelling from Chennai to Coimbatore on Indigo flight 6E 6002 on 21st Dec 2019. On reaching Chennai Airport at about 19.30 hrs to board the above mentioned flight, as I had opted for wheelchair assistance, I was taken for security check from the taxi by wheel chair assistance.

On completion of security check, I was made to wait near the boarding gate when the wheel chair assistance went missing for few minutes with my hand bag, jute bag & boarding pass. As i was getting worried, this person reappeared and I took back my hand bag, jute bag & boarding pass.

I have a strong feeling that during his absence from my sight, there is every possibility that he could have taken 3 nos of Rs2000/- notes and 6 nos. of Rs.500/- notes from my handbag.

Kindly arrange to resolve the said issue as early as poosible.

I am attaching the boarding pass for you reference.
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Mar 14, 2020
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Jan 10, 2020
IndiGo Customer Care's response
Dear Ma'am,

This is unusual and sending an inquiry to our respective departments. Also, please confirm if the same was reported to our staff on the same day.

Regards,
Team IndiGo
Verified Support
Feb 06, 2020
IndiGo Customer Care's response
Dear Ma'am,

We tried multiple times to contact you, however, couldn't connect. KIndly share an alternate contact number via private message along with a convenient time to speak.

Regards,
Team IndiGo
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