Indigo Airlines — Luggage charges

Address:	781006
Website:	book.goindigo.in

I was travelling from Imphal to Guwahati on 11 December 2015 through your flight no. 6E 222. My luggage was measured as 19 kg for which your representative has charged Rs 1000/- from me vide receipt no. [protected] dated 11 December 2015. I had requested several times to waive off of the amount which has not been agreed by your representatives. In this connection, I wish to state that I have traveled many times with your airlines in the recent past without any baggage (except cabin baggage) and sometimes with minimal baggage. If you have any doubt in relation to my journey in your airlines, you can check your passenger history with my above email id (not mobile no. because I had also traveled with another mobile no. [protected]). On an average, if I had traveled 5 times in the recent times, i had not availed my entitlement of 75kg (5*15) worth Rs 18, 750/- (250*75). I had waived luggage worth Rs 18, 750/- to you but you failed to consider Rs 1000/-. If you really want better customer service and your airline is to be preferred first while travelling, you are requested to consider the above facts and return Rs 1000/- to me. If you fail to return my Rs 1000/-, I shall be forced to explore the alternatives. It is upto you now to choose your reputation as a good airline with better customer service or Rs 1000/- Name: Hatakishore Behera Email ID: Hatakishore.[protected]@nabard.org Mob No. [protected]