[Resolved]  Indigo Airlines — luggage charges extra

Indig0 6e-169, jaipur to bangalore dated 14/12/17 pnr z9srvi, 2 adult & 1 infantt (Vikas manisha priyansh), luggage allowed 15*2+7*1+7*2 total 51kg, we have total weight 35+25=60 kg, extra 9kg*300=rs 2700, its ok no issue, but they taken 16*300 =4800 rs, it means infant bags they charged 300*7 =2100, many times travelling in indigi, but first time they mistake,
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Mar 23, 2018
Complaint marked as Resolved 
Verified Support
Feb 13, 2018
IndiGo Customer Care's response
Dear Sir,

Greeting from IndiGo.

As checked total checked-in baggage was 46kgs, hence charges for 16kgs was correct. Don't hesitate to contact us back in case of any further assistance needed.

Regards,
Team IndiGo
Feb 14, 2018
Updated by vikasmuskan
Thanks
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