[Resolved] Indigo Airlines — luggage check in closed 1.30 hours before flight departure time and flight missed

[Resolved] Indigo Airlines — luggage check in closed 1.30 hours before flight departure time and flight missed

P Payal Anilbelpande from Hyderabad, Telangana

Me and my wife booked 18.20 flight no. 6e594 for thrivandrum on 27/6/18. We reached at 5.30 for luggage check in but they denied saying as two others flights were cancelled so passenger rush increased and we stop luggage check in at 4.45 pm. Finally they allowed only one bag for two passengers bt in we got late in security check and offloaded. As it is not our mistake since we were not even intimated through sms or mail or call and as i loose so much of my money in dis and went through so much of inconvenience i request you to kindly refund my money since such behaviour will spoil indigo’s reputation... Was this information helpful? No (0) Yes (0)
Aug 3, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Jun 28, 2018 IndiGo Customer Care's response Hi Payal, We regret to hear about your experience. Kindly allow us a while so we may look into this. Regards, IndiGo Team Verified Support Jul 03, 2018 IndiGo Customer Care's response Hi Payal, With reference to your post, we have investigated the matter internally. As per findings, you were booked to travel in flight 6E 594 from Hyderabad to Thiruvananthapuram, which was scheduled to depart at 18:20 hours on 27th June 2018. As per policy, check-in counter closes 45 minutes prior to the departure. We would like to inform you that incase of rush at counter our team tries to expedite the procedure. However, it is pertinent to note that reporting on-time is the passenger's sole responsibility. Also, we advise our passengers to reach the airport 2 hrs prior to the scheduled departure to avoid any last min hassle. Based on our records, you reported after the counter closure. Since our boarding gates were already closed for the flight our staff was unable to accept you for the flight. Further, we request you to get in touch with travel agency used while making the reservation to claim the refund towards no show taxes. Please be rest assured that we try our best to assist our passenger in the best possible manner. Regards, IndiGo Team
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