[Resolved]  Indigo Airlines — luggage damaged

Address:Mumbai City, Maharashtra, 400060

I had traveled by indigo flight 6e 7211 from hyd to vga with my office colleague, i have checked in my new baggae in fast fwd service with a priorty tag surprisingly on reciept the wheel of the bag is broken and is fully scratched up.

Its horrible with you guys that such meaningless service ypu provide and is not bothered of passenger luggage.

I have connecting journey on forth from here and entire trip becomes an headache with wheels broken.

Sorry to say but ashamed of rating agencies who gives you all number 1 airlines and so forth award.

I wanted to make a fuss at airport but there is no office o[censored]rs neither can see the staff around.

Do let me know how ypu wanna compensate for such loss.

Manoj asrani
Was this information helpful?
No (0)
Yes (0)
Jun 22, 2018
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
May 22, 2018
IndiGo Customer Care's response
HI Manoj,

We regret to hear about your experience. As checked, our customer relations team is already in touch with you in regards to the raised concern.

Regards,
IndiGo Team
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    IndiGo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    5608
    Pending
    14
    Resolved
    2885
    IndiGo Phone
    +91 12 4435 2500
    IndiGo Address
    Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
    View all IndiGo contact information