| Address: | Bangalore, Karnataka, 560004 |
Hi.
My name is ashish bhansali and i was traveling from ahmedabad to bangalore from indigo airlines flight no 6e 531 on 24th june my pnr no i4eu8y, when i landed bangalore airport i went to collect my luggage from baggage belt, i saw my luggage was completely damaged and my clothes & stuff were visible at that time, i went to indigo office in airport first one of the staff his name called elias he was very rude to me and offered me 200 rs compensation & close this complaint, i said i can't go out with this visible bag then he was like i will wrap and give you that bag take and go. I was very upset with his words i paid 6000/- ticket price then can't i afford 200 rs, then i requested them to connect me with your higher authority they called them in front of me only but they took detail from staff and just kept me waiting they didn't call me till i was waiting for more than one hour, then later they called me and one of his executive his name niranjan promised me that company will provide
Cab from airport to your home and i took ur complain and personally follow up on that case and in 10 min after that commitment by niranjan i got one more call from indigo office that they can't provide any cab and at the moment we can't do anything i[censored] want to stay at airport only or u can go home we can't do anything, after waiting for more than two and a half hour i came home with that damaged visible luggage.Indigo airlines they always tell that we are very good service provider we are number one etc.. All lie, they just play with people's sentiments they are just duplicate. I seriously felt very bad jack & jones bag worth 3000/- was totally scrapped i paid 6000 for air fair and 3000 for baggage i am just feeling like lost everything, very bad experience with indigo airline, i boarded with lot of excitement & landed with disappointment with brand new damaged bag, thanks to indigo airlines, they should run local bus service not airline company because their staff in airport talks like cheap bus service staff
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