[Resolved] Indigo Airlines — luggage missing

Parvarish Pancholi

from Mumbai, Maharashtra

Address:

udaipur rajasthan

I got booking of flight from chennai to udaipur via hyderabad. I have put luggage of two beg in chennai and i have told we are going udaipur. I haven't received beg in udaipur. I have asked on enquiry counter. First i got answer it's not their responsibility. After requesting i got to know one beggege in hyderabad and other is missing. They told they will get back to me within half hours. They didn't called back. Now i am calling on number phone number is coming switched off.
Pnr number : 6e/obfgnl & 6e/ie5vjc

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Jun 10, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

May 08, 2019

IndiGo Customer Care's response Hi Parvarish,

We understand your concern. Please know that for through check-in the booking needs to made under a single PNR. However, you made two separate bookings so through was not possible. Further, we believe that the baggage is collected by you. Hope you have would understand.

Regards,
Team IndiGo