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+91 12 4435 2500
Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
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we are sorry for the inconvenience caused to you. We never want our customers to go through any hassle.
We wish to inform you that as per government guidelines, we are not allowed to serve meals on flights whose duration is 2 hours or close to it. As checked, your flight durations were 2 hours 05 minutes and 1 hour 30 minutes respectively. For the same reason, we were not able to provide you with meals on the flight(s). We regret the hassle caused.
On availing flexi plus fare option, passengers get various benefits apart from a complimentary meal. Passengers get a complimentary seat and can upgrade to an XL seat at 50% discount. Passengers also avail the benefits such as lower cancellation fees and no date change fee in case there are 4 days and above left for departure. We have also mentioned on our website that in case, the flight is shorter than 2 hours, meals would not be served, even in case of flexi plus fare.
In case, you have further queries, please contact our customer care team OR write to us at customer.[protected]@goindigo.in for more assistance.
We look forward to your kind understanding.
Regards,
Team IndiGo