[Resolved]  Indigo Airlines — mental harassment from indigo

Address:

Pune, Maharashtra, 411045

I had a flight from ranchi to pune via delhi on 25/01/2019. The flight number is 6e-398. I had to pay for excess baggage of 8000/- at ranchi airport on 25/01/2019. The employee present at the ranchi airport took my credit card and swiped it twice in two different pos machines and then claimed my card did not work and took 8000/- cash from me, but my card actually got swiped and i received two messages from my bank saying 2 times 8000/- has been deducted from my credit card. I told the same to the airport staff and also emailed the screenshot of the bank messages. The airport staff kundan singh told me that if the amount is deducted it will be credited back. So for the baggage of 8000/- i ended up paying 24000/-. Now indigo has refunded me only 8000/- after chasing up for 2 months. The other 8000/- is still with interglobe aviation/indigo. I have provided all the required details which indigo has asked me to provide, the transaction details, my credit card details etc, and have written multiple emails to them. But indigo has hired some highly incompetent employees who don't know how to do their job properly.
First of all, there is not one person who is dedicatedly working on a passenger's issue.
Secondly, they do not know how to read email, as they keep asking me for the same details again and again.
Also they close the ticket without resolving the issue.

Its been two months and it's been a nightmare to travel with indigo.