[Resolved]  Indigo Airlines — messy management for issuing boarding pass

Address:760001

I along with group was travelling to singapore via flight 6e 41 from kolkata on 23 nov 18..
The flight was scheduled at 5.50 am but till 2.30 am there was no display and no announcement of the flight.. Nevertheless at 2.50 am a person of indigo came and we took a sigh of relief. He said that the ißueing of boarding pass will start at 3am. So we calmly stood up waiting. But at 3.10am the concerned person said that we have to move to the other counter.. When we rushed over there he asked us to move to the other counter.. This was really irritating at 3.16 am in the morning..
Despite of so much mess we stood in a queue where the concerned person namedsubhashish asked us to stand.. But some people started making a different queue ahead o[censored]s and the boarding pass issuing started from thee. On objecting we were said that the queue started from here..

It's a shameful act that there was no customerdesk to help the pass ngers..
Highly disappointed..
Y thanks
Khuboo
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Dec 25, 2018
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Nov 24, 2018
IndiGo Customer Care's response
Hi Khusboo,

We understand that your experience at Kolkata airport wasn’t pleasant. We are concerned to note your comments on our services. We wish to mention that we certainly put focus on displaying customer service skills at all times. We would like to assure you that we have shared your feedback with our Kolkata airport manager to ensure that the concerned staff member is counselled to be extremely courteous, responsible and sensitive while assisting passengers at the airport. Customer satisfaction is our top priority and we want the service at all levels to reflect that principle. Please be rest assured that we always remain committed to assist our passengers in the best possible manner.

Regards,
IndiGo Team
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