[Resolved]  Indigo Airlines — misbehaviour and intimidation by an indigo staff named richard in hyderabad airport

I, sk alfaz firdous, son of m. A. M firdous, resident of 5/2 abdul halim lane, kolkata 700016, would like to bring to your kind notice that i had booked a flight ticket from hyderabad to kolkata, flight number being 6e539 and pnr number being kef4mj. The flight was about to depart at 10.15 pm on 3rd july, 2018. Due to heavy traffic i managed to reach hyderabad airport by 9.45 pm. I requested the staff of indigo viz. Richard to allow me to check in. He not only denied my request but also intimidated me that he would not help me out for booking the next immediate flight to kolkata. Without arguing with him, i insisted him to book the next flight for me and accordingly he booked flight number 6e353 which is about to depart at 5.55 am today i. E. On 4th july, 2018 from hyderabad to kolkata.
I would like to state here that i am deeply disheartened by the conduct of the above named person. I am a frequent traveller of indigo and i am quite shocked by his behaviour.
I would like to know from you as to why i was not given accommodation in the flight though 30 mins was left for the flight's take off. I would also want to know as to what steps will be taken against richard for misbehaving with me and intimidating me in the airport.
Lastly, i state here that i want compensation for the loss which i have suffered due to this incident.