Indigo Airlines — Misbehaviour towards customer

Address:	Gurgaon, Haryana
Website:	Go indigo. In

This is with regard to my flight number 6e - 841 which i wasn't allowed to board as i reached 45 minutes prior to the time of departure that was 22.50 p. M. Money doesn't matter but the quality of people you have placed on your front desk who are models of extreme good behaviour should be given a recognition. Miss reena placed at terminal 1in igi airport allowed mr. Sapalika flying to bengaluru by 6e-977 departing at 22.40 who came to the counter 15 minutes prior to the time of departure of his flight but despite innumerable requests from my husband and me we were not allowed to board the flight. There was a medical emergency back at home for which i had to book the flight as my father is suffering from cancer and is in his last stage. Not only we missed our flight but also witnessed the sweetest behaviour of indigo sward winning service.
If you can take up a booking 2 hours prior to the departure of a flight you should be efficient enough to let a customer board a flight on grounds of emergency. I demand an explanation from you what made you to allow the bengaluru passenger who made an entry at the nick of time but why not us who were at least 45 mins before and not only that who were also showered and bestowed with very sweet words and the bestest of the behaviour we can expect.