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[Resolved]  Indigo Airlines — mishandled baggage

Address:Lucknow, Uttar Pradesh

I took indigo flight 6e-836 from pune to lucknow on 17th june. When i received my baggage at lucknow airport i realized that it was mishandled and bag was torn off. The bag's side were rouged and it was dragged badly (Attaching pictures)
Very poor service and such a bad handling of passenger's luggage. I do not expect such outcome after paying a good sum of money for a better travel experience.
+3 photos
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Aug 5, 2019
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Jun 26, 2019
IndiGo Customer Care's response Hi,

We always try and deliver the baggage in the same condition we receive it in. Did you report this to any of our staff at the airport?

Regards,
Team IndiGo
Jun 26, 2019
Updated by Akamia Hi Team,

I got the call from your team and I already explained that I informed about this issue at Lucknow airport to a lady who told me that they can't do much on the airport and I can register a complaint online or by calling Indigo customer care. I called customer care also and they asked me to check with ground staff at airport. After this ping-pong I raised the issue online.

I would also like to inform you that looking at the cut on my bag it is evident that this is not done by a normal scratch, this is purely a case of mishandling either during boarding the luggage in flight or while passing it on to conveyor belt. There were 2 more passengers with me who spoke with your ground staff and they advised us to go online.

Regards,
Akansha
Verified Support
Jul 01, 2019
IndiGo Customer Care's response Hi Akansha,

We are sorry for the experience. Our endeavour has always been to deliver the baggage of our passengers in good condition. We are therefore concerned to note your comments about the baggage services. However, there might be a chance of minor wear and tear of the baggage during the transition. Please be assured that your feedback will be sent to our baggage handling team to avoid future recurrences. Hope to serve you better in future. Looking forward to serving you better in future.

Regards,
Team IndiGo
Jul 02, 2019
Updated by Akamia Hi,

Do you think this is a minor cut on my bag?? This will almost make my bag rouged if I used the same bag for even a single travel. There are 10000+ complaints about your baggage handling and if feedback were working for your baggage team there would have been lesser complaints against you. Such a pathetic service and because now you have monopoly in the domain this is very easy to get off the bad service and user experience.

Regards,
Unsatisfied Customer
Verified Support
Jul 03, 2019
IndiGo Customer Care's response Hi Akansha,

Please understand the damage reported by you comes under minor wear & tear. Hence we are unable to provide you with any compensation regarding the same. For more information, kindly refer to the link https://bit.ly/1VaPBiL Clause 10 under the heading "Collection and delivery of baggage". We look forward to your understanding towards the need of our policy.

Regards,
Team IndiGo
Complaint comments 
2 Comments

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Comments

Why is there a difference

BAGGAGE INFORMATION
Type Sector Cabin Check-in
Adult COK-DOH 7 Kgs 30 Kgs

PAYMENT INFORMATION
• You have Paid INR 9, 985 | For Fare Breakup Get Invoice

and the itinerary cost shows 8992

could you kindly elaborate on it
Reply
IndiGo Customer Care's response, Jul 1, 2019
Verified Support
Hi,

We understand your concern. Please share your PNR/ booking reference number via private message so we may look into it.

Regards,
Team IndiGo
I have left my tablet in the front pocket of my seat. Please check and revert if you can.
Flight no.- 6E 2487
PNR- BFK77G
Seat No.- 9A
Name- Vishal Kr. Singh
Seq No.- 85
Please contact on the no. (+91)[protected]
Reply
IndiGo Customer Care's response, Jul 1, 2019
Verified Support
Hi Kunal,

We’ll have to connect with our respective departments to get this checked. Please allow us sometime.

Regards,
Team IndiGo
IndiGo Customer Care's response, Jul 2, 2019
Verified Support
Hi Kunal,

Please share the description of the tablet via private message.

Regards,
Team IndiGo

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