Indigo Airlines — Mishandled items from the luggage

Hi,
I want to register my complain against IndiGo Airlines and Bangalore International Airport Securities for mishandling the items in my luggage. Today ( 19/12/2022 ) I had a flight from Bangalore (BLR) to Raipur (RPR) at 7:30 a.m for 6E 405 flight. My checked-in Luggage had a JCB powerbank in it due to which later it was told to me by airport authorities that my luggage was not approved. I got a call from this number - [protected] who informed me that luggage was not cleared because of having a powerbank. I immediately went to Gate 13 of BLR international airport for virtual checking of my luggage having one male representative at the airport. After inspection the powerbank was removed from my luggage, upon which I asked the representative as to how can I get back my powerbank ? At that time it was already 7 a.m and boarding had already started for my plane. As soon as the powerbank was removed from my luggae it was cleared for processing. I asked the representative again that how do I get back my powerbank? He told me to check with my airlines for that when I asked who ? He said IndiGo Airlines as they will discard the product. I insisted that I'll go back and collect it from the main counter where my luggage was present but then he told me I'll be late for boarding my plane. I again asked him if I ask someone to collect it on my behalf from them, will it be possible ?? He said yes but you need to check with your airlines. Getting this response I resumed my journey of boarding my plane as by that time I already received a call from Indigo representative that gates will be closing in another 2 min if I don't reach on time. Upon reaching Raipur Airport I checked with the Indigo helpdesk present in the city and they gave me a number with whom I could check the status with concerned airlines available in BLR airport. I first checked with Bangalore International airport number[protected] about the items which were removed from my luggage and they told me to check with my airlines as they don't keep such items with them in the airport. Post which I connected with one of the representative on the helpline number sharing my concern - +[protected] number received from IndiGo helpdesk present in Raipur ). He assured me that I can get someone collect my belongings at the BLR airport upon showing my booking ticket and giving my consent of handing over it to my relative. But later I received a call from a girl representative from IndiGo airlines[protected] who told me no powerbank was found in their drawer means which it was not at all there. I gave her the description of my powerbank which was a black JCB powerbank but she told me to connect with airport authorities as they don't have it. I shared my grief that I've been told by both the airlines and the airport authorities that they don't have my powerbank and harassing me without giving any resolution. There's no system of handling such mental harassment faced by the consumer and no information on what happens to the items removed from their luggage. Airlines and nor the airport authorities are bothered about the valuable items kept in one's luggage and what happens to it later. I have been reaching out to multiple helpline numbers so that I can get my belonging collected by my relatives but no one is ready to take liability fo it even when they were the ones who removed it. I'm listing down all the numbers with whom I had interacted sharing my concern but in vain.

1) [protected] ( call received at 6:47 am) informing that there's a powerbank found in my luggae
[protected] call received from IndiGo airlines at 7 am informing that the gate will be closing in 2 more min )
3) I called Indigo helpline number at 7:53 am while still the plane was at the airport due to fog.[protected]
4) Upon reaching RPR at around 10:30 am I tried asking aiport authorities regarding this issue wherein they gave me this number of BLR airport[protected]
5) After calling them, BLR airport authorities told that I have to check with my airlines for items removed from the luggae.
6) I called 3 more numbers received by the IndiGo airlines present at the RPR aiport. But none of them received my call. Numbers are as follow :-

i) [protected]
ii) [protected]
iii) [protected]

All around 10:25 am, 10:26 am and 10:27 am.

7) Later again I called the Indigo helpline number[protected] because only they had picked wherein the representative confirmed me that I can get someone collect my belonging today itself. ( Timing - 10:27 am )

8) After this I received a call from a Indigo representative ( a women ) [protected] who spoke rudely and was not understanding my concern that I had already checked with BLR airport authorities and they told me that my airline ( Indigo ) handles those items. After which she disconnected my call without giving any resolution. ( Timing - 10:54 am )

9) After this incident I again called the IndiGo helpline number telling them what just happened but she could not connect with the airport authorities so she told me to wait 1-2 hours for a final conclusion. I'm still waiting for that call but in vain.

This is really depressing and harassing for me who paid for the services by the airlines. Both the authorities are putting blame on each other without giving any resolution to my concern. And I was at last told that there's no powerbank at all found which is more depressing for me who trusted the words of authorities available at the airport that I can get someone collect my belonging upon request. Please take strict actions against them as what happened with me today might have happened with many others like me. Silently bearing the loss. Consider this as a humble request for taking action on my concern and the harassment faced by me today ( 19/12/2022 ).