[Resolved] Indigo Airlines — mishandled luggage... lock & zip damage...

Stephandass

from Jabalpur, Madhya Pradesh

Address:

Coimbatore, Tamil Nadu, 641035

My pnr no. Is jhlk9q... On 07.02.2019 travelled from coimbatore to indore via hyderabad... After receiving indore while i'm collecting my check in luggage saw that my travel bag is damaged... I put a padlock on that, but it's not there & it's affects my zip holder also... I registered my complaint on your help counter on arrival area... She took a snap of my bag & my pnr details also... Kindly take a necessary steps for this... Kindly do the needful...
Thanks,

Stephan dass

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Mar 28, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Feb 09, 2019

IndiGo Customer Care's response Hi Stephan,

We are sorry to know that. We are sending an inquiry to our respective departments and shall respond soon.

Regards,
Team IndiGo

Verified Support

Feb 25, 2019

IndiGo Customer Care's response HI Stephan,

Apologies for the discomfort. Our endeavour has always been to deliver bag at the destination in a good condition. We are therefore concerned to note your comments about the baggage services. However, the damage falls under minor wear and tear, which does not warrant any compensation. Thus, we are unable to initiate any compensation in this regard. Nevertheless, we have shared this as a feedback with the concerned airport teams for further review and to ensure baggage delivery as per the standard practices. We sincerely hope that you will see this matter in the right spirit.

Regards,
Team IndiGo

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Comments

Manoj Kujur

from Muzaffarpur, Bihar

Mujhe ek call aaya or kaha gya ki my airlines company se bol rahi hu or kuch question puche gye ek din ke bad call aya or kaha ki apka selection 100 prasent ho gya h apko per month 20 thousand se lekar 35 thousand tk salary diya jayega sahi h ya galat