Indigo Airlines — Mishandling and damage clamming

This is Siddharth soni, I had fly with your indigo flight 6E 1478 on 13 august 2023. PNR- AW1I3P,
I have carried 50 in LED TV from Dubai to Ahmedabad, but before carrying I have discussed with your boarding team for safely handling so they have promised me that our service is safely with caring for such product, and they have charged me 210 AED for handling and airport service charge, but I have seen thru airplane that your carrier guy throw my TV at loading time, as result I have got Broken TV in the end and I m very disappointed, that is very bad service and I will never gonna fly with Indigo, I have paid a lot of money carry this TV to India but I have lost my money, TV, effort. The TV model is TCL -50P618
I have paid 650 AED for the TV + 210 AED handling charges + duty 112 AED( 2530 INR at India) so total AED 972 I want refund, otherwise I will take legal action for fake promising, mishandling, careless handling,

All the needful invoices attached with this complaint
Contact detail
Siddharth soni
Number IND [protected]
Email- [protected]

All the needful invoices attached with this email
And I would like have your Response ASAP
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IndiGo customer support has been notified about the posted complaint.
Complaint comments 


Mr Soni, we sincerely regret to note your experience.

We had tried to connect with you over a call a while ago but were unable to establish a connection. We request you to kindly share a convenient time when we may connect with you by visiting

We appreciate your understanding and hope to serve you better in the future. ~Team IndiGo

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