I have traveled on flight 6E-188 from hyderabad to port blair on december 11th 2018 and when i received the luggage in port blair i found that large amount of pickle oil has been spilt on my luggage. I was not carrying any eatables in the luggage. Oil spill lead to damage of some of my clothing packed in my bag and since it was oil spill most of my branded clothes are unusable.
This is not the only bad experience of mishandling luggage in Indigo airlines, while on my return journey from port blair to hyderabad on 16th of december 2018 I boarded flight 6E-624, my trolley bags lock was completely tampered and the lock was broken. This is big concern as i am worried of security of belongings inside checked in luggage. I will not be opting to book indigo flights if this is the way the checked in luggage is treated.
No proper handling of luggage and tampering of lock is not at all expected from airlines as we might loose valuables present inside the baggage.
Please refund amount for damage of my bag and clothing due to oil spill and also tampered lock of my trolley bag which is unusable now.
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7 days following the flight, if the baggage is damaged.
It can be done at the air carrir site or to the agent of the air carrier in the airport.
The air carrier must issue the damage report or PIR or any other document after the receipt of the comlaint.
if the agent has not issued the It is impossible to check such complaint as the author has not attached :
- e-ticket copy or boarding pass
- bag tag
- PROPERTY IRREGULATORY REPORT (PIR) or DAMAGE REPORT, issued by the agent, who had receved your claim at the airport.
You are advised to save
- bag tag
- e-ticket
- PIR or damage report, which was issued by agent
OR
- your own submitted complaint at air carrir site, if the agent had not issued the DAMAGE REPORT at the airport,
- any reply of the air carrier to your name / e- mail box.
Note, it is usless to request the same subject matter more than 2 times from the same air carrier (example, gimme 1000 ruppes for damaged luggage).
All other disputes are via local court only within 1-2 years.
I am not associated with the above air carrier / government.
Regards,
Sr manager for ICAO irregulations matters
Aryan enginners ltd
email for request with documents:
aryan {at} vivaldi.net, where {at}=@