[Resolved] Indigo Airlines — mishandling of baggage

Rags987

from Mumbai, Maharashtra

Address:

Kolkata, West Bengal, 700040

We took flight 6e 318 on 3rd october from kol to mumbai and same day flight 6e 83 from mumbai to dubai.. Our luggage was booked straight to dubai... At the dubai airport our suitcase handle. Was broken when we collected our luggage..
On our return journey on 11th october we took flight 6e 62 from dubai to mumbai.. This time one of our suitcase wheel was broken..
Kindly advice how do we get compensated for the damage

Raghu damani
[protected]

+2 photos

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Nov 19, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2019

IndiGo Customer Care's response Hi Raghu,

We are sorry for the trouble. Please confirm if the damage was reported to our staff at the arrival airport.

Regards,
Team IndiGo