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[Resolved]  Indigo Airlines — mishandling of luggage

Dear sir / madam.

Greetings of the day to you.

This mail is with reference to our travel from hyderabad to chandigarh by flight no: 6e 269. On[protected], departure at 12.00 noon.

Complaint. 1
We had requested for the fast forward service at the hyderabad airport and paid an amount of rs. 900/- for 2 passengers. The staff at the airport forgot to put the tag of fast forward on one of our suitcase and this was informed to the staff immediately, the counter staff informed us that it will be taken care of and assured us not to bother about this.
On arrival at the chandigarh airport, we had to wait for our baggage for more than 20 mins, our baggage was put in the regular sequence with the other passengers and this was shown to ms. Damini, ground staff of indigo airlines at the chandigarh airport. Hence request you to refund the amount of rs.900/- that was paid for fast forward service.

Complaint no.2
We were carrying mango pickle with us weighing approximately 8 kgs, 2 cartons of 4kgs each. We were advised to put the pickle packed in cartons along with the checked in baggage, and were charged rs.1600/- on account of excess baggage.

We had requested the counter staff to put a fragile sticker on the pickle boxes and this was also ignored by the counter staff. On receipt of the boxes at the chandigarh airport, one of the box was damaged and the oil had leaked out of the packet, since it was mishandled. Now, we request you to kindly reimburse the amount of rs.! 600/- that was paid on account of excess baggage and also refund an additional amount of rs. 1400/- for the loss of the pickle.

Kindly look into this and revert back immediately.

Best regards
Rakesh dhiman
[protected]
Complaint marked as Resolved Jul 5, 2019

Complaint Status


[Jun 01, 2019] IndiGo customer support has been notified about the posted complaint.
Verified Support
IndiGo Customer Care's response Jun 03, 2019
Hi Rakesh,

This is not the experience we want our customers to have. As checked, our team is assisting you on Facebook. Please be rest assured that we always remain committed to assist our passengers in the best possible manner.

Regards,
Team IndiGo
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