[Resolved] Indigo Airlines — mishandling of luggage & not paying for the damage

sudip17pal

from Pune, Maharashtra

Address:	Thane, Maharashtra, 401107
Website:	www.goindigo.in

I have traveled on indigo airlines with flight no 6e 961 & pnr xef7pp on 21/11/2018 from kolkata to mumbai. While check in i have submitted my bag in good condition. But while receiving the bag my baggage strip was damaged. Immediately i contact the baggage claim counter but the girl (Name: christine) denied to pay any charges for the damage done. Instead only noted down the pnr no. Same thing happened for a fellow passenger who traveled on the same flight was standing just behind me with a broken toy. After paying so much for a ticket customers receive damaged products. I traveled by spice jet, zet, go air, vistara also but still now i didn't come across such situation. If the baggage claim section is not paying the fine then what he hail they are doing by setting up such a counter???

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Dec 25, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Nov 23, 2018

IndiGo Customer Care's response Hi Sudip,

We are sorry for the experience. Our endeavour has always been to deliver the baggage of our passengers in good condition. We are therefore concerned to note your comments about the baggage services. However, there might be a chance of minor wear and tear of the baggage during the transition. Further, please know that your feedback has been duly noted for corrective measures. Once again, we are sorry for the inconvenience caused.

Regards,
IndiGo Team

Nov 23, 2018

Updated by sudip17pal Saying sorry is not the solution to the problem. who will bear the damage costs??? if this is a minor wear and tear of the baggage issue to you people then next time I will also do minor wear and tear to flight seats or equipment ...wherever I will get a chance