[Resolved]  Indigo Airlines — Mishandling of passenger 's luggage and thereafter rude behaviour by the staffs

Address:	Imphal East, Manipur, 795001
Website:	www.goindigo.in

To whom it concern

I am leichombam prashant, a frequent flyer of indigo airline. On 08/05/2016, i was traveling from delhi to imphal via guwahati. My pnr number mfkt9u and the flight number 6e-939.
Upon arrival in imphal airport, while i was disembarking the aircraft i saw three staffs huddled up at one spot, gagling amongst themselves and rashly and indifferently tossing and dumping passengers' baggages into a cargo trunk, as if they were some worthless garbages, from the aircraft. As i was waiting beside the conveyor belt for my brand american tourister luggage, which i had purchased recently, after a long wait when is finally arrived, i was horrified to discover that; the my luggage handle was broken, it had skid mark all over it, it's edges were torn off very badly. So i rushed to the nearest staff in sight with my indignation and implored her to address my grievance. Thereafter, i was lead to the departure terminal and i was asked to wait outside while she went in to get someone. There too after a long wait, she emerged out accompanied by another girl who did brief inspection of my damaged luggage and declared to claim any responsibility and instead tried to irrationally reason with me by rudely saying that the only way to handle the baggages of 180 maltitude passengers is only in that manner as the plane is under the schedule and i shouldn't hold them accountable for it.
It is quite appalling to know how big companies treat their loyal consumers like trash. I was treated badly and my disappointments and indignation were disregarded and it all went unnoticed. It was very demeaning experience from the company i had so much respect.
The least that i am expecting from indigo to take immediate measure to address my plight and to take necessary actions against the concerning staffs.
Hoping to get prompt response.

Leichombam prashant