[Resolved] Indigo Airlines — misinformed impolitely by lady(nepali ascent)at counter in bagdogra airport leading me to miss my flight. | |||
The day was 6th June had to catch my flight from bagdora to Kolkata at 12:15 and boarding time was 11:30am then, had to travel to Bangalore via flight 6E 994.It took me 6hrs from home to bagdora airport.I arrived airport outside check point at 11:25 then, reached the scanning and weigh check between 11:30-11:35 by checking the displayed screen which showed boarding from bagdora to Kolkata 6E 958.I tried to place my bags for scanning and weigh check then, suddenly a lady at counter next to the my checking point where the boarding check for her was displaying bagdora to dehli.She urged rudely not to place my bags for scanning and weigh check.I tried to convince her saying that i need to scan and weigh my bags quick then, she got more rude and told me to wait till 12:00 for scanning.It was just second time I was traveling by flight so got nervous and waited till 12:00 but at that time the boarding 6E 958 was not displaying on any screen, so I enquired the same counter but the lady there got changed.She told me that I was late and missed my flight.I got shocked and cried at her.She told that there was another lady who misinfomed me who seemed to be hiding in buying ticket department.She also told that her friend assumed irresponsibly that my flight was at 3:00 pm asking for excuses.Then, I went to another department where the lady who misinfomed me was present.I told her that I was misinfomed but she was asking for excuses saying that I was few minutes late.I don't know whether few minutes late to boarding means missing my flight.It was urgent for me to reach Bangalore at the very moment so, I took another flight(6E 6132) from bagdora to Kolkata and flight(6E 875) form Kolkata to Bangalore paying 10, 400 approx .Even after paying the cash the same lady didn't return the change cash saying that she got no change.I hope that indigo airlines can convince me and take sufficient measures so that another person traveling will not face such Problems. Was this information helpful? | |||
Sep 16, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Jul 25, 2018 IndiGo Customer Care's response Hi Swarup, We regret the inconvenience caused. Kindly allow us sometime so we may look into it. Regards, IndiGo Team Verified Support Jul 27, 2018 IndiGo Customer Care's response Hi Swarup, We have investigated the concern and would like to summarize our findings. You were booked to travel Bagdogra to Bengaluru, which was scheduled to depart at 12:15 hrs on 06th July 2018. As per our policy, check-in counter closes 45 mins prior to the scheduled departure time. Our staff has no reason to deny boarding to passengers who report on-time. In fact, they try to accommodate passengers who report marginally late. As checked, you reported at 12:07 hrs to our counter. Since our check-in counter was already closed, our staff was unable to accept you for the same flight. Further, our endeavour is to assist our valued passengers at all times, therefore with an intention to help you to reach the destination, our airport team offered you to accommodate on the next available flight subject to payment of applicable charges, which were accepted by you and at the same time while the payment was done, the balance amount of INR 72 was refunded by our staff. We thank you for taking out time to share your concerns and we assure you of our best services at all times. Regards, IndiGo Team Verified Support Aug 10, 2018 IndiGo Customer Care's response Hi Swarup.We understand that your experience at Bagdogra airport wasn’t pleasant, we regret the same. Also, we understand you would want to verify our findings by checking the CCTV footage, however we would like to appraise to you CCTV belongs to airport/relevant security agencies and is not our preview. The usage is primarily for checking on the safety and security aspects of the airport and passengers. We regret we will not be able to get the CCTV footage. We do comprehend the importance of handling all passengers professionally and in a courteous manner at all the touch points, we do believe that the situation could have been handled in a better manner, at IndiGo we are very particular about feedback towards staff’s behaviour and is treated in a highly subtle matter. We highly appreciate your patience and understanding in such situations and look forward to serving you on board soon. Regards, IndiGo Team | |||
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Please check your CC TV cameras footage to know about the 1st time I reported at the counter which was between 11:30-11:35.If audio are audible then you can even hear the height of rudeness presented by the lady.Initially, during my first reporting i was misinformed and was told to wait.The time that you mentioned that is 12:07 was the second instance of my reporting.At 12:07 I just went to ask at the counter if the flight was late and at that moment, I knew that I was already misinformed leading me to miss my flight.If you are unaware of the footage i can help you check in through the entire footage which can take a little time.
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