| Address: | Chennai, Tamil Nadu |
We were supposed to travel from Chennai to Visakhapatnam (6E-511) today morning i.e 24th November 2014 around 7:15AM, I was just 5mins late to reach the airport for the Check-In. I have no issues with IndiGo company norms of 45mins before check-in but the executive who was handling my case showed no interest towards his work when i
asked about the connecting flights he said there are no connecting
flights and booked for tomorrow's flight charging me 14324rs extra
whereas when i returned home and checked about the IndiGo
flights found out there is a flight from Chennai to Hyderabad at 1 pm
which costs around Rs5750 and then at 4 pm there was another flight from
Hyderabad to Visakhapatnam which costs around Rs2850. Now the question is why dint the IndiGo executive check properly and notified me about the availability or he dint tell me coz the multiple via city journey was cheaper what i
had paid now. Waiting for about 23hrs for my travel is not worth for
what Air Industry is meant for. Deep grieve to inform even on the
availability of connecting flights i was not informed about the multi city connecting flights may be just to earn few extra money from the customer. When i called IndiGo Customer Service they kept me on hold and never answered me back and when i kept looking for more numbers online i found a number of corporate IndiGo number i.e [protected] a person named Khushal
Jain answered my call and kept hiding behind the bush without giving me
a proper solution. I request for a proper solution for the issue and
even want to know about the delay procedure refund. If a person miss to
be on time for the check-in that doesn't mean he will loss all his
money. There must a proper compensate to the passenger unlike me who has
paid total Rs22128/- in total to travel just 1 hour from Chennai to Visakhapatnam waiting for 23hours leaving my important works. Below are my details..Passenger Name: Pramod kumar Nayak and Mistabhasini NayakFlight: 6E 511Booking Reference or PNR: N7V3WZWhen
my previous reservation is said to be cancelled and a new ticket is
done and booking date for the new ticket is 24th November 2014 then why
is the ticket displaying 17th November (the old ticket date which the
travel desk has cancelled). This resembles there is something wrong in
the procedure of Indigo bookings, if they are mentioning 17th November
as booking date then the price they claim should be approximately same
as on that date. Please investigate and arrange for proper compensation
for time lost and money flown. Regards Pramod Kumar NayakEmail id; [protected]@gmail.comPhone no. [protected] Was this information helpful? | 
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