[Resolved] Indigo Airlines — misleading online flight adjustment on a flexitime fare | |
I booked multicity flights for my daughter travelling to India in July and opted for flexitime fare which I used yesterday evening 16 June, 2019 at 11PM (MST) to change the flight dates and paid few dollars extra for the change. Upon receiving the itenary over email I noticed that the Delhi-Pune flight time at 2 AM night was incorrect. SO using the same PNR I went to edit that particular flight online and opted for the afternoon 2.10 PM flight and once selected the screen prompted me to the payment page and I paid the fare difference. When I received the itenary, that PNR showed only the Delhi Pune flight which I changed the travel time and the remaining multicity flights were did not show up. Hence, I called the umber in India and the agent told me that my other tickets were cancelled and they have deducted USD 43 per ticket and refunded the remaining USD90. When I asked about the cancellation that I never made, he told me that in this case 'Sir, you have lost your money here'!!! I then re-purchased the same tickets again online through a separate PNR. This is not at all acceptable to me to face cancellation charges for the tickets that I never cancelled in full senses and paid more to re-book them again within half an hour. I have been an Indigo customer when I visited India and this act has taken away that comfort I had with the airlines. I will not leave this here and if no action is taken or considered, I will have to reach out to higher authorities or legal action to provide justice and protection of customer's rights when using online portal. Before making a cancellation, a typical warning should be given to the customer and not just appear cancelled for no fault of mine. Was this information helpful? | |
Jul 26, 2019 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Jun 24, 2019 IndiGo Customer Care's response Hi, We are sorry to know this. We would like to look into this, request you to share the booking reference/ PNR number via private message. Regards, Team IndiGo | |
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