Indigo Airlines — Missed a flight due to delay in connecting flight

Indigo Airlines — Missed a flight due to delay in connecting flight

C ChayuPai Jun 20, 2023 Jun 27, 2023 This thread was updated on Jun 27, 2023

I had booked tickets from Mumbai to Srinagar via Delhi - PNR: TLGL5L. Mumbai to Delhi flight was scheduled at 7:45am and landing time was 9:55am at Delhi terminal 1. Flight from Delhi terminal 2 (which is 8kms apart) was scheduled at 12:45pm. The first flight was delayed and was landed at Delhi terminal 1 at 12pm. Due to traffic between terminal 1 and terminal 2 transport system we reached terminal 2 at around 12:35pm and the gates were closed by then. We weren’t allowed to board the flight and were charged 13k extra for the next flight for 4 people. Can I get reimbursement for the extra charge taken from us? Was this information helpful? No (0) Yes (0)
IndiGo customer support has been notified about the posted complaint.
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IndiGo Customer Care

from Delhi, Delhi

Jun 21, 2023

Verified Support

Hello,

We regret to note your experience. Please allow us some time to get this checked with the relevant team and get back to you.

Regards,
Team IndiGo

ChayuPai

Jun 27, 2023

Could you please update on this

IndiGo Customer Care's response, Jul 4, 2023

Verified Support

Dear Sir/Ma'am, we would like to apprise you that a refund has been initiated, the amount of which will reflect in your account in 5-7 working days. We thank you for your patience. ~Team IndiGo