[Resolved] Indigo Airlines — missed complaining at the airport on arrival

sadananda68

from Kolkata, West Bengal

Address:

#705, Godrej Waterside, Tower-II Block-DP, Sector-, Kolkata, 700091

I am a regular traveler of indigo, yesterday (29th march) i travel back from delhi to kolkata flight no 6e 283, seat no 6f pnr no xymgyb, as usual my baggage took time to arrive at the belt. While unloading the trolley (Drank maroon) i found a portion of the chain was open while the lock was intact. Since there was an emergency back home i had to rush out does i could not loge a complain at the airport.

On reaching home late at night when i unpacked my bag i found everything was enact expect my wallet (Long brown leather, with kashmiri embroidery, with three chains) which had shirdi sainath & hanuman ji small statue and some inr new notes, the second chain consisted of a long gold chain with a ganesh locket and similar ear top and another pair of gold plated pendent and ear top with ruby in a small gold plated chain and the third chain had few coins.

Today morning 30th march i called to log a complain in the customer care no[protected], the executive who received my call was patient enough to hear me out but at the end of the conversation said, we are sorry madam we can not treat this as a complain since it was not registered at the airport on arrival, however we will pass it down to the right department and you expect to hear from us in next 24hrs. I requested the executive to kindly help in case some staff has found the wallet and is kind enough to hand it over to the lost and found department...

My point is whatever happen the airlines is responsible only till we are within the premises of the airport in case you find anything missing later out of your baggage once you open it back home they withdraw their responsibility and will not question their staff who must have committed the act and penalize them.

I can refer this matter as a theft by some person within in the staff and the airlines image is at stake. As a regular corporate customer i will ensure that the tie up with indigo is with drawn unless my complain is registered and i get a cost of my lost jewellery which is in excess of a 1.5 lacs and someone on the senior level from the indigo management should intervene to further take action.

I must have travel in excess of 100 times in last two years till date in indigo and this is the first time this kind incident have happened and i am literally stocked and it is a major shock & jolt for me to accept the incident.

My earnest claim to the management is to react immediately on the matter or it will die a natural death and a passenger of your airlines will lose all humanity and will be forced to take legal action.

Rgards,
6e 283, seat no 6f passenger dated 29th march delhi - kolkata

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Apr 9, 2019

Complaint marked as Resolved

Dear Indigo Management and Staff, i am highly grateful to your speedy action taken on my compliant . Yesterday 8th April at 17.22 hrs i received a notification on my Email Id that my Bag / Pouch have been identified and handed over to Airport Authority of India - lost and found department in Kolkata. i immediately contacted the authorities and they asked me to come over immediately to identify my stuff along with certain Id Proof . which i did and reached within an hour after certain verification i was asked to identify and write the details of the items which was in the wallet. and to my life time surprise i was handed over each and every stuff / item which was in the bag and handed over to me My heartiest thanks and appreciation to Indigo Staff and not to forget Airport Authority of India Team.Thank You so very much for the coordination and action. i will remain Gratified to each and every person who have been involved in helping in returning my lost ornaments, cash and most importantly my SaiBaba and Bajranbali Statue which was in the bag. May God bless you all, Good Luck . Om Sairam Jai Bajranbali. Regards, Passenger of 6E283, seat no 6f pnr no xymgyb dated 29th March 2019

IndiGo customer support has been notified about the posted complaint.

Verified Support

Apr 02, 2019

IndiGo Customer Care's response Hi,

We are sorry for the inconvenience caused. Our endeavour has always been to deliver bag at the destination in the same condition as received. As per our conditions of carriage, a customer who leaves the baggage delivery area without reporting a bag as missing or damaged to an IndiGo representative will be deemed to have received his/her bag correctly and in good condition Further, let us get this checked for you. Appreciate your patience.

Regards,
Team IndiGo

Verified Support

Apr 08, 2019

IndiGo Customer Care's response Hi,

We have replied to you via private message, please check.

Regards,
Team IndiGo

Apr 09, 2019

Updated by sadananda68 Dear Indigo Management and Staff,

i am highly grateful to your speedy action taken on my compliant . Yesterday 8th April at 17.22 hrs i received a notification on my Email Id that my Bag / Pouch have been identified and handed over to Airport Authority of India - lost and found department in Kolkata. i immediately contacted the authorities and they asked me to come over immediately to identify my stuff along with certain Id Proof . which i did and reached within an hour after certain verification i was asked to identify and write the details of the items which was in the wallet. and to my life time surprise i was handed over each and every stuff / item which was in the bag and handed over to me

My heartiest thanks and appreciation to Indigo Staff and not to forget Airport Authority of India Team.Thank You so very much for the coordination and action. i will remain Gratified to each and every person who have been involved in helping in returning my lost ornaments, cash and most importantly my SaiBaba and Bajranbali Statue which was in the bag. May God bless you all, Good Luck . Om Sairam Jai Bajranbali.
Regards, Passenger of 6E283, seat no 6f pnr no xymgyb dated 29th March 2019