[Resolved]  Indigo Airlines — missed flight

Address:Thiruvananthapuram, Kerala, 695003
Website:Indigo Airlines

I was scheduled to travel by indigo flight 6e 594 from hyderabad to trivandrum on[protected]Pnrpb56fv) and though i reported in time was not allowed to fly on the same flight and had to take another flight at higher cost and harassment.
I explained the position to the staff who turned a deaf ear to my pleas. I am a senior citizen undergoing repair for stretched ligament on my leg. I was forced to spend the entire night at the airports when not in flight and arrived at the destination very unwell.
I hope you will kindly take up and redress the issue in all fairness and ensure the airline will take necessary action and also refund an extra charge of rs. 2000/- levied on me for change to another flight, for no fault of mine.
Thanks,
Stephen.
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Dec 23, 2018
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Nov 15, 2018
IndiGo Customer Care's response
Hi Stephen,

We are sorry for the inconvenience caused. Kindly allow us sometime and shall respond to you soon.

Regards,
IndiGo Team
Verified Support
Nov 16, 2018
IndiGo Customer Care's response
Hi Stephen,

We believe that our customer relations team is in touch with you via Email and shall respond at the earliest. Please be rest assured that we always remain committed to assist our passengers in the best possible manner.

Regards,
IndiGo Team
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