[Resolved]  Indigo Airlines — missed flight due to mismanagement at kolkata airport

I had booked a ticket on Indigo Flight 6E - 772 from Kolkata to Surat on 10.10.2019, however due to mismanagement at kolkata airport, i missed my flight. I had reached at airport well on time i.e. 2 hrs before schedule departure of the flight, however there was so much rush at the airport as very less counter was open for check in and security check. We were there in line for long time, we noted that there is very less time for departure of the flight and complaint to the staff there, the response was that we don't know there is too much rush. We cant help. After resisting also no body helped there and when we get in the counter they told that its late and flight has gone. We complaint to the manager too however they hear our complaint as the are deaf. Its the worst experience with Indigo flight as they have only one motive that they have to run flight on time. They dnt care about the passengers, there were many passengers like us there who missed todays flight.

We are helpless to get the refund also as the response from airline is that the flight has gone and u missed the flight. We are not responsible.