Indigo Airlines — missed flight due to unprofessional airline staff/ clarity of information

Address:

North Goa, Goa, 403001

I had a 6:30 am departing flight 6e-194 (Bangalore to goa) on the 8th of august 2017, the web check in was done a day in advance. The booking id for your reference is, nf[protected] and pnr is lhdfrx.

One hour prior to flight departure, a massive vehicular traffic build up developed near the airport area thereby affecting vehicular access to the airport.
Called indigo helpline and reported my situation. The operator checked my booking and check-in status and assured me that the relevant personnel have already been contacted.
Finally managed to reach indigo check in counter at the airport. Indigo staff bluntly conforms no record of web check-in done, upon which proof had to be shown. Serious loss of time at this moment trying to clear things out.
In spite of advising the staff that i had only one cabin bag, i was still told that it was too late to board. I seriously doubt this.
Ended up missing an extremely important day at work. Frustrated because indigo made no attempt at placing even a single phone call asking about my whereabouts in spite of having web check-in done well in advance.
Terribly painful experience to have ended up stranded in bangalore an entire 24 hours before i could finally fly home to goa.

I would like the airlines to take this issue seriously, and reimburse me taking responsibility for this avoidable mess.